SkyPostal is committed to anticipating your needs and providing you with answers to our most Frequently Asked Questions. If you can't find the answer you are looking for, please contact our customer service team.
To get started, visit our contact page to submit a sales inquiry or start shipping now with our simple Account Set Up.
Integrations are as fast as our customers want them to be. Our tools are specifically made to meet the needs of less technically advanced retailers, as well as large ones with fully staffed IT departments. Contact us to discover which program is best for you.
For specific integration questions, please send us an email.
Duty and tax calculations vary per country. Some countries use a formula based solely on the merchandise value and multiply it by a duties amount. Others, add in a freight value and an insurance value, and then apply the duty. Additional taxes are also applied besides the duty. For a visual guide per country, take a look at our Service Guide.
We can collect duties payment in advance from all of our countries via our partnership with SecureImport. Through this exclusive service, consignees will be contacted via email prior to shipment of their items, requesting payment in advance for applicable duties. Packages are not shipped until duties have been collected. Duties payment requests to consignees include the Name of the Store where the items were purchased, the Order Description and Order Amount.
Replicas or copies of brands
Electronics with a Lithium Battery
Food - non perishable
Medicines and Dietary Supplements
Artwork
Perfumes - 1
Perfumes - no more than 1 per shipment
Clothes - No more than 6 items of the same category
Beverages/Alcohol
Cigars/Tobacco
Cell Phone - maximum of 1
Computer - maximum of 1
Cell Phones
Beauty Products
Items weighing more than 20 Kilos
Ingestible products such as Vitamin Supplements over $400 in value and 4 kilos require Permit from Registro Santitario
Cell phone - only one permitted per year per consignee.
For an extensive list, please visit the International Air Transport Association (IATA).
Restricted items for import vary per country. We have included a few items below that are categorized as restricted. For an extensive list, please visit the International Air Transport Association (IATA).
Replicas or copies of brands
Electronics with a Lithium Battery
Food - non perishable
Medicines and Dietary Supplements
Artwork
Perfumes - 1
Perfumes - no more than 1 per shipment
Clothes - No more than 6 items of the same category
Beverages/Alcohol
Cigars/Tobacco
Cell Phone - maximum of 1
Computer - maximum of 1
Cell Phones
Beauty Products
Items weighing more than 20 Kilos
Ingestible products such as Vitamin Supplements over $400 in value and 4 kilos require Permit from Registro Santitario
Cell phone - only one permitted per year per consignee.
For an extensive list, please visit the International Air Transport Association (IATA).
SkyPostal handles every detail associated with customs, so you don’t have to. We will prepare documentation to clear customs and pay duties on behalf of our clients. Payment for duties can be collected prior to shipping from our clients (DDP) or through the consignees directly (Duty Collect). If you have any questions, please visit our contact page.
Replicas or copies of brands
Electronics with a Lithium Battery
Food - non perishable
Medicines and Dietary Supplements
Artwork
Perfumes - 1
Perfumes - no more than 1 per shipment
Clothes - No more than 6 items of the same category
Beverages/Alcohol
Cigars/Tobacco
Cell Phone - maximum of 1
Computer - maximum of 1
Cell Phones
Beauty Products
Items weighing more than 20 Kilos
Ingestible products such as Vitamin Supplements over $400 in value and 4 kilos require Permit from Registro Santitario
Cell phone - only one permitted per year per consignee.
For an extensive list, please visit the International Air Transport Association (IATA).
At SkyPostal, we aim to provide fast services without ever compromising on quality. We always out deliver courier and postal options in the industry. Our transit times are as follows:
5-12 business days
8-15 business days
4-8 business days
4-8 business days
5-10 business days
3-15 business days
5-15 business days
2-4 business days
Our service offers a minimum of two delivery attempts per parcel. To ensure a high standard of services, we guarantee three attempts in some countries. For information on a particular country, please contact us.
5-12 business days
8-15 business days
4-8 business days
4-8 business days
5-10 business days
3-15 business days
5-15 business days
2-4 business days